Refund policy

Refund Policy

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items, within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached. 

To receive instructions on the returns process, please email us at shop@stblu.com.au

If you would like your refund processed to the original payment method, return shipping is charged at a flat fee of $15.00 per return (Australia only), which will be deducted from your refund. Alternatively, opt for an exchange or store credit to receive a free return shipping label.

Once we receive your return, please allow our returns team 2-5 business days to process your return or exchange.

Markdowns: Items labelled as 'Final Sale' are not eligible for refunds, exchanges or credit notes unless deemed faulty.

Promotional Items: All full priced items marked down during a promotional period are eligible for returns in line with our current returns policy.

Re-Worn: All Re-Worn items are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty. 

Swimwear: All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed.

Earrings: Due to sanitary reasons, we are unable to accept a refund or exchange for earrings.

Exchanges

We happily offer exchanges for a new size on all full priced items within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached. Simply lodge your return on our online returns portal above and follow the prompts to exchange. 

Please note that stock will not be held for exchanges and all exchange orders will be sent with standard shipping. 

International Returns 

During this time, we are unable to provide a return tracking label for St. Blu orders for international customers. You will need to purchase a returns label and attach it to your parcel. St. Blu is not responsible for any lost parcels, please ensure you select a service that provides a tracking number.